We’ve always been focused on servicing our customers at high levels. Internally, we refer to this as “close-the-loop” or “take-it-off-their-plate.” When a customer brings us a problem, it’s up to us to get it solved.

Today, we maintain that same customer focus. However, we have evolved our operations. We started as a broker – buying/re-selling all our flexible packaging products. We opened our extrusion plant in 2011 and have since committed to becoming manufacturers.

We transitioned from being a broker with a plant to a manufacturer focused on growth through our distribution partners. We continue to service our legacy accounts. However, the strategy for the company is growing through packaging distributors and our one direct channel of industrial laundry/linen companies.

As I look into the future, with the help of my two sons, we are excited about the opportunity for growth and how best to serve our customers. We are focused on what we can produce today, but we are always looking at where to invest in the future.